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Terms of Use and Sale - Meeting Maestro

These terms describe the Meeting Maestro service and the rules governing its use. The applicable prices are those shown in the App Store before purchase.

1. Service and account

Meeting Maestro lets users record or import a meeting, transcribe it locally and, on request, analyse its text to produce a summary, decisions, actions and planning items.

Some features require a Sign in with Apple account, an internet connection or an iOS permission.

The privacy policy explains data processing and Cloud use.

2. Content and responsibilities

Users are responsible for the content they record or import and for how they use the results.

They must have the necessary rights and permissions, inform the people concerned where required by law, and check generated results before using or sharing them.

AKLEOL performs the technical operations needed to run the service, directly or with its providers.

Users and other relevant rights holders retain their rights in the content. The Meeting Maestro brand, app and software remain protected.

3. Offers and usage

An active recording is limited to four hours.

Imported or pasted text is limited to 36,000 words. Its duration is estimated at 150 words per minute. Minutes are rounded up to the next whole minute.

The server determines whether analyses are admitted and how minutes are charged.

For Business, no new analysis is admitted once this limit is reached. A Pack cannot bypass this limit.

An annual subscription provides monthly quota windows rather than the full annual volume at once.

Packs of 60, 120, 180 or 240 minutes can be combined and do not expire. Their use is subject to Meeting Maestro’s eligibility conditions.

Minutes may be charged when an analysis is admitted, before the artificial intelligence provider is called; a technical failure is compensated.

Where more than one source of minutes is available, the subscription is used before a Pack.

4. Purchases through Apple

Meeting Maestro subscriptions and Packs are purchased through the App Store and billed by Apple.

Payment, renewal, cancellation and refund requests are handled under Apple’s procedures.

Deleting the Meeting Maestro account does not cancel an App Store subscription.

AKLEOL applies the usage rights corresponding to purchases validated by Apple within Meeting Maestro.

After an account is deleted and recreated, valid paid rights and the remaining Pack balance may be restored after verification. Restoration does not bring back deleted meetings, the Introductory offer or minutes already used.

5. Availability and support

Networks, Apple and artificial intelligence providers may experience interruptions.

AKLEOL takes reasonable steps to secure and maintain the service, without guaranteeing a numerical availability rate.

If a problem occurs, users can consult Help and then use Contact & Support from the app.

Account deletion is available in Meeting Maestro.

French law governs these terms to the extent permitted by law. This choice does not deprive consumers of mandatory protections applicable in their country of residence.

Mandatory statutory consumer rights remain applicable.

Country of residence

Special provisions - France

Statutory conformity guarantee for digital content and services

A subscription provides the service continuously during each paid period: one month for a monthly offer or one year for an annual offer. The statutory conformity guarantee covers defects arising during that period. During it, the consumer need only establish that a defect exists, without proving when it arose. Updates needed to maintain conformity are due throughout that period. For one-off supply, including a Pack, the guarantee may be invoked for two years from supply; during the first year, the consumer need only establish that a defect exists without proving when it arose. Updates needed to maintain conformity are also due for this supply.

Conformity must be restored without charge, undue delay or major inconvenience after the consumer requests it. The consumer may retain the service and obtain a price reduction, or terminate the contract and obtain a full refund in return for giving up the service, if:

  1. AKLEOL refuses to restore conformity;
  2. restoration is unduly delayed;
  3. restoration would impose costs on the consumer;
  4. restoration would cause major inconvenience;
  5. the defect persists after an unsuccessful attempt to restore conformity.

A sufficiently serious defect gives an immediate right to a price reduction or termination without first requesting restoration. For a minor defect, termination is available only where the contract does not require payment. An interruption needed to restore conformity suspends the remaining guarantee period.

These rights arise under Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code. A professional who obstructs the guarantee in bad faith may face a civil fine of up to EUR 300,000, which may rise to 10% of average annual turnover (Article L. 242-18-1). The statutory warranty against hidden defects may also be invoked within two years of discovering the defect under Articles 1641 to 1649 of the French Civil Code; it gives a right to a price reduction if the service is retained or a full refund if it is given up. French statutory model for continuous supply; French statutory model for one-off supply.

Consumer mediation

Following a prior written complaint to AKLEOL that has not resolved the dispute satisfactorily, a consumer may use, free of charge, the consumer mediation service designated by AKLEOL:

CM2C - Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris
France

Phone: +33 1 89 47 00 14
Website: https://www.cm2c.net/
Online referral: https://www.cm2c.net/declarer-un-litige.php
Referral email: declarer-un-litige@cm2c.net